UK department store John Lewis has selected Stibo Systems’ award-winning product information management (PIM) solution as a key part of its omni-channel retail strategy.
By delivering highly accurate and specific product information, consistently across all of the retailer’s channels, Stibo Systems’ STEP solution will improve the shopping experience for John Lewis’ customers, the company claims. In addition, John Lewis expects to reduce the time it takes to bring products to market and drive operational improvements in handling customer queries and processing product returns.
John Lewis is a chain of 43 department stores in the UK, owned by the John Lewis Partnership. The first store was opened in London’s Oxford Street in 1864, and its policy of “Never Knowingly Undersold” has been in use since 1925. The chain employs 38,000 staff and recorded a turnover of £4.06 billion in 2013.