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The American Truck Dealers (ATD) named the Kenworth T880 Vocational Truck with PACCAR MX-13 Engine as the 2015 Truck of the Year. The award was announced at the ATD Convention & Expo in San Francisco CA. Other finalists included the International WorkStar 7600 and the Peterbilt Model 567. This year’s competition focused on the vocational and heavy haul/severe duty truck category. During the competition, a panel of judges conducted test drives and evaluated each truck entry in key categories, which included innovation, design, safety, driver ergonomics, and comfort. “The Kenworth T880 establishes a new standard of excellence and builds upon Kenworth’s heritage of quality, innovation and technology to produce industry-leading, rugged and reliable vocational trucks,” said Preston Feight, Kenworth general manager. “This 2015 ATD Truck of the Year award reflects the many positive comments we have received from our customers about the T880’s outstanding performance, driver comfort and quiet cab.”

 

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Monday
Aug202012

Are You Guilty Of Committing The Ultimate Conversational Sin?  

Ever been in a crowd of people, engaged in one-on-one conversation with another person, and while you’re talking, she’s looking, not at you, but beyond you, eyes darting around as if to see who else more important than you is in the room?  

How’d you feel?  

Your logical conclusion is one of three:  I’m boring… I’ve got spinach in my teeth… or she’s rude and has no conversational etiquette.  I can’t prove it’s not one of the first two, but I’m willing to bet the third is at play.  

A foundational rule of politeness:  Make eye contact.  

The #1 sin of courteous conversation is not paying attention, being distracted, not making eye contact.  

But wait — it’s bigger than that.  Eye contact is also a basic component of high integrity leadership.  

Why?  Because shifty eyes are often interpreted as ‘shifty person’.  Translation:  you’ll be viewed as untrustworthy, insincere, deceptive.  You don’t want that.  

Actions For You:  

When someone is speaking to you, put down your reading material, stop opening envelopes, quit checking email, take no calls, don’t look at others, ignore everything else.  

Face him eyeball to eyeball… and fully listen.  Be present and in the moment.  

It’s been said of the late Mary Kay Ash, founder of Mary Kay Cosmetics, that when she spoke to you in a full auditorium, she made you feel like you were the only person on the planet.  Full attention on you, no darting glances elsewhere.  What a gift she gave.  

Hey, if you’re busy and can’t focus, that’s okay.  Just say “I’m sorry, now’s not a good time.  I’m in the middle of something and you deserve better.  Can we set a time to talk later so I can give you my full attention?”  

Making eye contact for 5 to 8 seconds, looking away briefly, then returning (no intense ‘stalker stares’)… will win you the hearts of more people than you can imagine… because the recipient interprets it as:  I’m important, I’m special, I matter, I’m worth it.  It puts people at ease, pays them a compliment, builds relationships.  

How well would others say you do at this?  Ask someone who will tell you the brutal truth.  

If the answer is ‘lousy’, it is NOT okay.  You’re a leader.  So get good at it… practice with family or friends… or it will result in outcomes you don’t want.  

Like lack of trust in you, departure of superstars, indifference of employees, and mistreatment of customers.  

Yes, something as simple as not looking people in the eye can cause any of those.  

So, vow to improve, starting with the next conversation you have… which could be mere seconds away.  It will pay dividends.

Power Thought:   “The most important things in those first few seconds are, basically, a firm handshake and a smile, good eye contact, and really paying attention.”   Pat Schaumann, president of 3 St. Louis companies in the meetings, events, and destination management business, twice-named “One of the Top 25 Most Influential People In the Meeting Industry” by Meeting News magazine, named “One of the Magnificent Seven in the Hospitality Industry” by Successful Meetings magazine, adjunct professor at 5 universities, author, speaker.    

 

Want More? To learn about Rick Houcek’s full range of strategic planning retreats, goal setting workshops, keynote speaking, leadership training, and books/CDs on peak performance — specifically for entrepreneurs, CEOs, presidents, senior executives, managers, team leaders, and other high achievers — visit www.SoarWithEagles.com — or contact Rick Houcek at 770-391-9122 or Rick@SoarWithEagles.com.

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